What We Handle
Skilled on-site support for everyday and complex tasks
Remote Hands
Power cycles, reboots, cable reseats, visual checks, and status light reports.
Smart Hands
Hardware installs, component swaps (drives, memory, PSUs, fans), and troubleshooting.
Rack & Stack
Receiving, unboxing, mounting, cabling, and labeling new equipment.
Cabling & Patching
Patch cable runs, moves, adds, and changes to your specifications.
Console Access Support
Connecting crash carts and KVMs so your engineers can work remotely.
Shipping & Receiving
Accepting deliveries, verifying contents, and preparing RMA shipments.
Audits & Inspections
Photo walkthroughs, rack elevations, and site checks.
Our Process
01
Request
Submit a ticket with the task and any site access details.
02
Confirm
We confirm scope, timing, and your change window before arriving.
03
Execute
A technician completes the work following your runbook and site rules.
04
Verify
We confirm the result with your team before leaving the rack.
05
Close Out
You get notes, photos, and any serial numbers or part details for your records.
Why On-Site Support Matters
Faster Resolution
A technician on site shortens outages that would otherwise wait on travel time.
Scale on Demand
Add capacity for deployments, refreshes, and busy periods without new hires.
Lower Operating Costs
Pay for support when you need it instead of staffing every site full-time.
Documented Work
Every task is closed out with notes and photos, so you always know what was done.
How We Protect Your Live Environment
Careful, documented work inside live production environments.
Your Procedures First
We follow your MOPs, runbooks, and change management process.
Photo Verification
Before and after photos for every hands-on task.
ESD-Safe Practices
Grounding straps and static-safe handling around live hardware.
Site Compliance
We follow each facility's access, escort, and security rules.
Clear Communication
Real-time updates while the work is in progress.
Service Options
Flexible support models, from single tickets to dedicated coverage
On-Demand
Single tickets billed as used.
Block Hours
Prepaid hours at a reduced rate for regular needs.
Dedicated Support
Scheduled on-site technician coverage for ongoing work.
Project Support
Extra hands for deployments, migrations, and refreshes.